A Public Dialogue on AI Scribes in Healthcare: Summary Findings Report

As AI scribes are rapidly adopted across the NHS, a critical voice has been missing from the conversation: the patient. To help fill that gap, Newton's Tree commissioned a public dialogue, delivered independently by Hopkins Van Mil and supported by CERSI-AI, to understand what patients and the public actually expect from AI scribe deployment.

NHS AI scribe rollout should include national oversight, report finds.

• Participants in a recent public dialogue said there should be appropriate national oversight of AI scribes as they are rapidly rolled out across the NHS.

• Current low awareness of AI scribes caused frustration amongst participants which must be addressed.

• Participants expected staff to be appropriately trained to use AI scribes.

• Participants thought AI scribe performance should be monitored for accuracy and performance, while recognising that no AI Scribe will be perfect.

Whether you're an AI lead, a Data Protection Officer, or a policy professional working on NHS AI adoption, these findings offer a direct line to the public expectations your implementation will be held to.

Read the full report → here